With CLIR (Caller Line Identification Restriction), you can show or hide your number, at will, when making calls.

How to Subscribe?

• Send an SMS to 1188 including "CLIR" or via the touch mobile app.
• Subscription to the service will be automatically renewed every 30 days, during active or recharge only period, if there is enough credit. Otherwise, the service will be deactivated. 

How to Subscribe:  

Need to Know:

• You can manage your Caller ID profile by sending any of the below commands by SMS to 1460:
  - To unlist your number, send "U"
  - To list your number, send "List"
  - To change how your name gets displayed to your call recipients, send "N" followed by the new name 
  - To turn on the service, send "ON"
  - To turn off the service, send "OFF" 
• The service is automatically renewed if the line is in active or grace period. 
• To deactivate the Caller ID service, send an SMS including “DCID” to 1460.
• For help, send an SMS including “HELP” to 1460 or dial +961381313509 (normal minute rate applies).

• Call Forward unconditional (All calls)
• Call Forward on busy
• Call Forward on no reply
• Call Forward on unreachable

Activation

To activate the service call 111 and then simply forward your incoming calls in any of the following conditions: 

• Call Forward unconditional: Press **21*(area code)(phone number)#OK
• Call Forward when busy: Press **67*(area code)(phone number)#OK
• Call Forward when no reply: Press **61*(area code)(phone number)#OK
• Call Forward when unreachable: Press **62*(area code)(phone number)#OK 

Deactivation

• Call Forward unconditional: Press #21#OK
• Call Forward when busy: Press #67#OK
• Call Forward when no reply: Press #61#OK
• Call Forward when unreachable: Press #62#OK
• All Call Forward: Press ##002#OK

Forwarding calls while abroad is subject to the visited operator's tariffs. 

With Call Wait/Hold you can:

• Answer the second incoming call, reject it, or simply ignore it.
• Put the active call on hold, make or answer another one.
• Shift between the two calls, if one is on hold and the other is active.

Activation/Deactivation

• For activation, press *43#OK
• For deactivation, press #43#OK

• Click here to Recharge Online
• Enter the mobile number you want to recharge
• Choose the desired recharge voucher
• Enter your credit card number to pay online the price of the voucher (including VAT and Stamp Duty).
• Follow the instructions to ensure the recharging process

NEED TO KNOW

• To check the Emergency Airtime balance: Dial *220# or log in to our website/mobile app.
• You can benefit from this service during the Active period.
• You should be a prepaid customer for at least 3 months to use the service.
• Emergency Airtime can be used to undertake any mobile activity (Make calls/send SMS/activate or renew Services/bundles).
• To opt out send DSOS to 1177 and to re-opt in send SOS to 1177 (not possible while roaming abroad).

For full details on our High Speed Internet 4G-4.5G offers, click here.

By simply being a prepaid subscriber, your line is enabled by default to make international calls.

Click here for the latest update on Start international rates.
Click here for the latest update on Smart international rates.
Click here for the latest update on Super international rates.

How to Subscribe?

• Send an SMS to 1188 including "MCSMS" or via the touch mobile app.
• Subscription to the service will be automatically renewed every 30 days, during active or recharge only period, if there is enough credit. Otherwise, the service will be deactivated.

Activation

After 24 hours from subscribing to the service, simply divert your voice calls to 03800164 in any of the following conditions:  Busy, Unreachable or Unconditional. 

Alternatively, you can also activate the service by dialing:

• For Unconditional: **21*03800164# OK 
• For Busy: **67*03800164# OK
• For Unreachable: **62*03800164# OK

Deactivation

Please refer to the list of codes under the Call Forward description page.

Need to Know

• The SMS notification includes the mobile number of the caller, the number of call attempts, date and time of last call attempt only.
• To unsubscribe, send “DMC” to 1188 or via the touch mobile app. Once the service is deactivated, you still benefit from it until validity date is reached.

Activation

• Put your active call on hold
• Call a new party
• Press 3 then OK
• Repeat the steps to add more parties

Need to know

This service requires the Call Wait\Hold as a prerequisite. 

Looking to inform your callers what you are up to before they reach you? With MyStatus, you can!  Simply write a message and it will be displayed on the screen of the calling party.  

With the Name Tag service you can set a word instead of your number for people to reach you on. Callers only dial # followed by your chosen word’s corresponding letters on the phone dial pad.

Activation

• 3 characters: $100/month
• 4 characters and 5+ same pattern: $33.34/month (i.e. 1111, 22222, 333333, etc.) 
• 5 characters: $20/month 
• 6 characters: $10/month
• 7+ characters: $5/month

Need to Know

• Name Tags can be composed of letters, numbers or both, for example: #555, # 123123, #karim911, #sweet etc. 
• Name Tags length can be between 3 and 14 characters. 
• To check name availability, send # followed by the requested Name Tag to 1434. If the Name Tag is available, you will receive a confirmation SMS in addition to the related cost. 
• To deactivate a Name Tag, send an SMS including Del# the chosen nametag to 1434. 
• To check the list of Name Tags assigned to your mobile number, send an SMS including Check# to 1434.

• Buy a recharge card
• Logon to the touch website with your username and password (otherwise register)
• Click on “My touch” and choose “PIN Recharge”
• Fill in all relevant details of the prepaid line you would like to recharge
• Click “submit”

Voila, the recharge is complete! Prepaid customers receiving credit will get a confirmation SMS informing them of the recharge.  

Activation

• “10” for the 10 days voucher with $3.79 credits.
• “30” for the 30 days voucher with $7.58 credits.

• 03XXXXXXR10 or 70XXXXXXR10 or 71XXXXXXR10 etc.
• 03XXXXXXR30 or 70XXXXXXR30 or 71XXXXXXR30 etc.

Need to Know

Postpaid lines can benefit from this service after the first three months from the line activation.

• The SMS sent to 1166 is free of charge.
• The recharge voucher amount (denomination + taxes) will be directly billed to the postpaid line's invoice whereas the prepaid line will be recharged with the chosen amount and validity.
• Both parties will receive a confirmation SMS upon successful transaction.
• A postpaid line can send ‘Post to Pre” recharges up to $25 during a billing life cycle (1 month) with the choice of 10 or 30 days recharge vouchers.
  Example: Either recharge up to 6 times using the 10 days value ($3.79 recharge voucher) or recharge up to 3 times using the 30 days value ($7.58 recharge voucher)
• Postpaid lines cannot use this service while roaming abroad.

Activation

Need to know

Benefits

• The service is activated free of charge.
• Receiving SMS while roaming is free of charge.
• You will be able to recharge your prepaid line while roaming depending on the visited foreign operator through access codes (dialling *200* followed by the 14-digit secret code and #, then press ok - free of charge).

Need to know

• You can send/receive SMS while roaming provided that touch has a roaming agreement with the operator of the visited country.
• You will not be able to make/receive voice calls while roaming.
• You will not be able to send SMS while roaming during the Recharge Only period.
• Sending SMS while roaming is subject to the visited operator’s SMS pricing plan. Know more here.

Let your callers know how you feel.

Activation

Need to know 

• Purchased tones are valid for 30 days and will be automatically renewed at expiry date. You will receive a notification SMS three days prior to renewal, as well as on the day of renewal. You can always delete a tone at any time from your library.
• The "Samme3ni" service will be deactivated when all tones are deleted or when you request to deactivate it by sending "Delete" to 1412 (free of charge).
• During the grace period, you can dial 1001 and manage your account but purchasing tones is not possible.

Tariffs

*Surcharge applies in addition to the local minute rate.  

Prepaid customers receiving the credit you sent will get an informative message with their new balance & validity, while you will receive a notification confirming the transaction. 

Life is better with music!

Enjoy the convenience of a mailbox with the voice mail feature that notifies by SMS whenever a new voice message is deposited in your voice mailbox.

Activation

Need to Know

This feature requires the Call Forward as a prerequisite. 

With Zero Balance, you can perform a missed call even if you don’t have enough balance.

Need to Know

• B party receives a missed call notification
• A party receives an SMS informing him/her that B party has been notified of the attempted call
• If B party is unreachable, busy, etc.  no missed call notification will show
• A party is entitled for 20 missed calls per day in total to any B party number